Our Most Common Questions Answered Below
- At least 1 week before the tour: Full refund.
- Date changes must be made more than 48 hours in advance of your tour. You can then reschedule once at no additional cost or fees.
- Cancellations within 24 hours of the tour are considered no-shows and are not refundable. However, tickets are fully transferable to another party—just provide them with the first and last name on your booking, and they may attend in your place. The same Waiver of Liability and Indemnification Agreement applies.
- If you must cancel, as a courtesy, we will try to reschedule at our convenience.
The exact meeting location will be in your confirmation email after booking.
Comfortable walking shoes for uneven surfaces.
While it’s never expected, if you enjoyed your tour and want to give a tip to your tour guide, please do! Popular guidebooks suggest 20% of the full tour price. There is even an option to tip your guide while booking a tour.
Some tours have ADA-compliant restrooms, while others do not. Please contact us to discuss accessibility needs.
Children are welcome on all tours except those that include drinking establishments or clearly state that all guests must be 21 years old with government ID. The legal drinking age in the U.S. is 21. Infants and children in strollers are free. School-age children on boat cruises will require a ticket as a passenger.
Dogs are welcome on all walking tours but not on boat cruises. Only service dogs are permitted inside buildings. Service animals are working animals trained to perform tasks that assist disabled people (therapy dogs do not qualify).
First, check your spam filter or folder. If you still haven’t received it, please contact us right away. We’ll check to make sure your email address is correct and send you a new confirmation ASAP.
We have three great private tours available. If you have a group larger than 2 or need a private guide for a special event, please contact us directly.
